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Terms and Conditions


Baumhaus Limited (“Baumhaus”, “we”, “our” or “us”)

Because we offer a drop-shipping service for many of our Business Partners, we need to distinguish between a Business Partner and a Customer. Business Partner refers to the company who directly pays our invoices. A Customer the person we are delivering the goods to on behalf of the Business Partner. In these terms and conditions, Business Partners and Customers will be referred to as:

Business Partner (“you”, or “your”)

Customer (“they”, “them”)

Welcome to the Baumhaus website terms and conditions for use. Please read them through carefully before using the website. They do not affect your statutory rights. Your continued use of this website constitutes your agreement to be bound by these terms and conditions which shall also govern all transactions on the website to the exclusion of any other terms and conditions. Where applicable, it is also the Business Partner’s responsibility to ensure that their customers are aware of these terms and conditions.

Baumhaus reserves the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to read and accept these terms and conditions every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest terms and conditions. We also recommend that all our Business Partners print and retain a copy of the terms and conditions for future reference.

Before you place an order, if you have any questions relating to these terms and conditions please contact our online team by e-mail or call us on 0845 644 8882 between 9am and 5pm Monday to Friday.

A.Opening a Trade Account

Please note that we only supply Trade Customers. Before you can make your first purchase you will have to submit a Trade Application. This can be done via our website using the ‘Trade Application’ button on the homepage. IMPORTANT - please note that prospective Business Partners MUST declare the trading name of ALL companies through which they may potentially sell Baumhaus products, irrespective of whether those companies are registered or not. The process of opening an account normally takes less than 24 hours. Once your application is approved, you will become a ‘Business Partner’ and will be automatically be assigned a Trade Account Number.

B.Purchase Of Products

Placing the order

    • Firstly, please check that the item is in stock. Our available stock for each item can be viewed on the website once you have logged in. The website also shows what stock we are expecting to arrive with us in the next four weeks – ‘stock in transit’) If the website shows zero stock, please contact us for a delivery timescale before placing an order, because we do not issue refunds against orders placed for zero stock items (except in the circumstances whereby our website was showing incorrect stock levels).
    • Please note that when you place an order via our website if we have stock of that item, it will automatically be allocated to you.
    • You place an order on the website by selecting the item(s) and pressing the ‘shopping cart’ button and following the subsequent instructions.
    • You will have an opportunity to check and correct any input error in your order up until you click the Submit Order button.
    • After you have placed your order you will receive an order acknowledgement e-mail from us with a ‘Sales Order’ attached. Please note that this e-mail is an acknowledgement and not acceptance of your order.
    • Once payment terms have been agreed and / or payment has cleared, and we have determined the availability of stock we will arrange for the delivery of the goods to you or your customer as specified. The creation of a legally binding contract between us will only occur when we send you a second e-mail which will have a ‘Sales Invoice’, attached.
    • We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.
    • It is recommended that you retain all e-mails relating to your order and contract.
    • The details of your specific contract are filed by us on a secure server. Should you want any information regarding your order you may contact us. (For details see the 'contact us’ page of the Website or Part J of these terms and conditions.

Payment Information

    • We do not take payments online for the reason that it does not allow us to check your order prior to acceptance. Once we have received your order a representative will be in contact at the point of product despatch to take payment. We reserve the right to refuse to deliver an item if payment has not been made prior to delivery.
    • Items that are either not in stock, or inbound, can be reserved by placing an order in the same way as above. Payment will be taken upon dispatch in the same way as 'in-stock' items. It is the responsibility of our Business Partners to inform their end-customer of the estimated delivery date of non-stock orders.
    • We will advise you if your payment details cannot be authorized for any reason. We may then invite you to pay by another method.
    • All prices and charges on this website are quoted in UK pounds and exclude VAT. Delivery charges are shown separately and may vary depending upon the destination of the item. If we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you an option of reconfirming your order at the correct price, or cancelling the order.
    • Baumhaus accepts all major cards as a method of payments. Please note: if you wish to use AMEX card the 3% charge for processing AMEX card will be applied and the separate invoice for this charge will be issued.

C.Furniture Delivery Service


    • You are more than welcome to collect your item(s) from our premises or to send your designated courier to collect. If the order is in stock, it must be either collected and / or paid for within one week of a Sales Order being placed with us. If orders are not collected within one week, Baumhaus will invoice (at the current fixed bay rate - please contact us for details) for provision of storage facilities.

The Baumhaus Delivery Service

    • If you require that we deliver your goods using our own delivery network (in conjunction with selected logistics partners), simply select the ‘Baumhaus to deliver’ option when ordering on the website. If you or your customer are located within our normal delivery areas, and the item is in stock, we aim to have your items delivered within ten working days. Should your postcode fall outside our normal delivery area (postcodes are given on the website). Please note that all deliveries are subject to the terms and conditions stated both here and on the Kinetic Logistics website ( It is the responsibility of the Business Partner to ensure that where drop-ship deliveries are undertaken, the end customer is aware of the service offerings.
    • Orders over £700 (excl VAT) will be delivered free of charge (This offer excludes extremities & surcharge areas such as Scotland/Wales where just the surcharge will still apply). If your first delivery fails for any non Baumhaus fault, the redelivery will be charged at the full standard delivery charge. Please contact your Baumhaus Support Representative if you require further details.
    • Delivery outside the mainland UK will be carried out via an external carrier. All are on a 'price on application' basis, and vary depending on the quantity of furniture sent and the method in which we are able to send it. Our order system does not register international postal codes, so you are responsible for obtaining a shipping quote from us prior to placing the order. On deliveries outside the mainland UK, the sales order confirmation page on the website will NOT display the correct shipping cost, the corrected shipping cost will be added prior to the order being despatched. If the exact delivery cost is not known to us prior to despatch, an additional invoice will be raised for the surcharge amount at a later date. All delivery surcharges on deliveries 'within' the mainland UK will be added automatically by our system during the order placement process.
    • Due to the risk of money going missing, we do not operate a cash-on-delivery system.
    • All deliveries are booked in by telephone 2-3 days in advance so that you or your customer know when to expect your consignment. Orders will only be scheduled for delivery if a delivery contact telephone number supplied.
    • Once a delivery has been booked, it is the Business Partner’s responsibility to ensure that they (or their customer, if it is a drop-ship order) are available, or have made the necessary arrangements to accept the product on the stated delivery date. In order to keep delivery costs low, we only make one attempt at delivery. If the Business Partner or customer is unable to accept the delivery on the first attempt, a second delivery charge will be levied. Please note that our insurance policy only covers us for delivery to your door, and does not extend to moving furniture up steps or inside the property. As a result, although our friendly drivers will be of assistance wherever possible, we cannot be held responsible for any damage caused within a property. Any damage that is caused within a property must be identified to the driver prior to his departure. All deliveries are one-man deliveries, so please be aware that the driver may require assistance if access is difficult.
    • Drop-Ship deliveries. We are set up to deliver directly to our Business Partner’s customers, however, please note that we only liaise with Business Partners regarding the status of an order and do not accept calls from your customers directly.
    • In order to keep delivery costs competitive, we may deliver items on a pallet, especially to outlying areas. Please can Business Partners make sure, where applicable, that their customers are aware that pallets are normally only delivered kerbside, so arrangements will need to be made to take the furniture indoors.
    • Whilst we make every effort to dispatch the products on time, we do not accept any liability for any failure to deliver on the stated date or at the stated time.
    • You will become the owner of the goods at the time of delivery, provided that we have received payment in full for the goods. The only exception to this is where either a Business Partner, their designated courier, or customer are collecting directly from us. In this instance, the Business Partner will become of the owner of the goods once they are loaded onto the vehicle.

D.Returns, Damages, Defective Items, Refunds and Cancellations


    • We accept returns for transit damage, providing that the delivery was carried out in full on a Kinetic Logistics vehicle and that we are informed within 7 days of the delivery via the 'Baumhaus returns form'. Any manufacture or product quality issues can be returned providing we are notified within 180 days via the 'Baumhaus returns form' and that we accept the issue as being a valid quality issue. The customer can return the item due to ‘change of mind’ providing we are informed about this within 14 days from the after the delivery was made. Any item being returned must be back to us no later than 30 days of the date the 'Returns Authorisation Number' was issued. Any item returned after 30 days will be rejected. Kinetic Logistics accept no responsibility for the return delivery cost for any item being 'returned' from 'outside' the British mainland, if an issue arises, Kinetic Logistics will attempt to resolve the issue with a fair and reasonable financial offer.
    • Because we are confident in the quality of our pieces and the representation of our products in the advertisements, the carriage costs relating to the return will be at the Business Partner’s expense unless extenuating circumstances are agreed by Baumhaus. We only ever chargeback our 'cost' for returns, or alternatively, our Business Partners can use their own designated carrier to return the item.
    • All return items must reselleable in 'as new' condition, therefore they must be in the original wrappings and unused and unassembled (if applicable). Please ensure that the person unwrapping the item is very careful to keep the packaging intact. This is also essential in preventing the item being damaged on its return. If the item is a drop-ship item, it is the responsibility of the Business Partner to convey these instructions to the end customer. Responsibility for items damaged during return because of inadequate wrapping lies with the Business Partner. We regret that under no circumstances can we accept returns that do no have their original packaging.
    • In the event of order cancellation - If you or your customer has not received the goods at the time of cancellation of the contract, and we have not processed the goods for delivery, we will credit your account for the goods in question including the delivery and in any event within 30 days of the cancellation being accepted by us.


    • Nearly all damage occurs during transit. If you are using the Baumhaus delivery service, all items are signed for as proof of delivery. Please ensure that prior to signing, you (or your customer) check that the packaging is intact. We are unable to accept claims for damages where the item has been signed for as ‘packaging intact’.
    • Damages will be replaced free of charge, providing that you inform us via Email within 7 days of the item being delivered.
    • All damage claims must be supported by evidence in the form of digital photographs which you should email to us.
    • We are unable to accept the return of any damaged items if the item was not delivered by Baumhaus Ltd.

Defective Items

    • In the highly unlikely event that an item is defective, you must inform us via the Baumhaus returns form within 180 days.

  • Claims for defective items must be supported by evidence in the form of digital photographs which you should email to us
  • Baumhaus will inspect the item to verify that the item is defective and if it is, the Business Partner's account will be credited for the full value of that item, including carriage. If the item is deemed not to be defective, a full explanation will be provided by Baumhaus. Baumhaus has the final say on whether an item is defective or not. The value of the credit issued to the Business Partner is at Baumhaus's discretion and each case will be considered on its own merit.

    • Taking into account the varying individual conditions to which the furniture could be subject once delivered, under no circumstances will we replace or refund items once 180 days has elapsed since delivery.


    • Where an item has been returned using our 7 day return policy, a refund will be issued via a credit note to our Business Partner’s account. Delivery charges incurred do not get credited.
    • Baumhaus reserve their right to decide whether a damaged or defective item is replaced or refunded. Where the refund option is selected, it will be issued via a Credit Note to your Business Partner account.


    • All orders must be cancelled in writing via email. Please send cancellations to Orders can only be cancelled prior to despatch. Once the item has left the building the full delivery and return costs will be incurred.

E.Furniture, Designs and Characteristics

By placing an order with us, you are acknowledging the following:

    • That on occasion, we may alter the designs or sizes of pieces slightly. We cannot accept these as faults but you can return the item with all original carriage charges and collections costs being at the buyer’s expense. If the item is for a specific purpose please be sure to email ahead before ordering to check that there are no specific changes that could affect its material usage.
    • The majority of our furniture is hand crafted, and as a consequence, all sizes are offered as a guide only. We reserve the right to change specifications without prior notice.
    • By placing an order in the Baumhaus system you are acknowledging that it is immediately deliverable. Please do not place an order if you don't want immediate delivery, as our routing system is automated and cannot distinguish between deliverable and non deliverable orders.
    • It is virtually impossible to accurately portray the actual colour of natural wood products or upholstery fabric in a web picture, due to differing screen resolutions, and natural variations from batch to batch. With regards to our wood furniture, we endeavour to give the best portrayal of colour, but we cannot accept colour or shade differences as evidence of defects. As a general rule, dark items look lighter in reality, and light items look darker in reality. A close match is more likely if two or more items are purchased at the same time because they will come from the same batch. In terms of upholstery fabric, we highly recommend that you contact us to obtain a sample prior to purchasing if an exact colour match is required. If you wish to return an item because of a shade difference or any other reason, we are willing to offer a refund as long as we are informed within 7 days. However, original carriage charges and collection costs will be at the Business Partner’s expense, and the returned item must be resellable as 'brand new' as per the terms stated in the section entitled Section 5, 'Returns'.

F.General Terms and Conditions

Contractual Capacity

    • In order to be eligible to enter into a contract with us to purchase goods for yourself or on behalf of your customers, you must:
    • Provide us with all the information we need to be able to proceed with your order including, but not limited to; payment method, delivery address, delivery telephone number, and contact Email address.
    • Inform us of any circumstances that may interfere with our ability to fulfil your order, for example, delivery access issues.
    • Be over the age of 18.

Cancellation by Us

    • We reserve the right not to accept any order request if:
    • Any of the terms in section 10 are contravened.
    • We have insufficient stock to deliver the goods you have ordered
    • We are unable to deliver to the delivery address on the order because it is not within our network coverage
    • One or more of the goods ordered was incorrectly described or priced on the website;
    • The payment transaction is not authorized
    • If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Unforeseen Circumstances

While every effort is made to meet our Business Partners demands, cancellations or variations may be necessary as a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our reasonable control.

Complaints and Remarks

    • If you have a complaint or a particular remark to make please do not hesitate to contact us immediately by facsimile, telephone or e-mail, the details of which are contained under the “Contact Us” page, or section J below.
    • Any complaint will be dealt with fairly, effectively and confidentially. You will receive a formal written response from us within 10 days. Your statutory rights as a consumer are unaffected.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these terms and conditions will not be affected.


These terms and conditions shall be governed by and construed in accordance with English law and you hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded in English. 15. Data Protection and Privacy

Entire Agreement

    • These terms and conditions together with our current website prices, delivery details, contact details and Privacy Policy set out the whole of our agreement relating to the supply of goods to you by us.
    • Nothing said by any member of Baumhaus staff on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.
    • Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

G.Intellectual Property Rights

The content of this Website is © Baumhaus Limited (or its third party licensors). You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein (or supplied by Baumhaus using other media) and you are permitted to use this material only as expressly authorised by us. Baumhaus reserves the right to withdraw any material supplied (including but not limited to: images, descriptions, technical drawings and price lists), at any time and without prior notice. Material may be withdrawn in bulk (from all Business Partners) or in insolation (from individual Business Partners). Business Partners are responsible for removing and deleting withdrawn material from any area that could be classed as 'public domain'. This includes (but is not limited to): websites, shopping sites, point of sale displays, email footers, and advertisements. The furniture designs on the website are copyrighted to Baumhaus and registered with the Intellectual Property Office, and any infringement will result in legal action.


Baumhaus Ltd is providing this Website on an “as is” basis and makes no representations or warranties of any kind, whether express or implied, in relation to this Website, or its contents and disclaims all such representations and warranties. In addition, Baumhaus makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information on this Website. The information contained in this Website may contain technical inaccuracies or typographical errors. All liability of Baumhaus howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Neither Baumhaus nor any of its directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this Website and the purchase of products from this website (your statutory rights are not affected). This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Baumhaus accepts no liability for any information or content contained in external third party websites which link to or from this Website.

Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights you may have as a consumer under local or other statutory rights which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of employees and/or agents.

J.Contact Us

The registered office of Baumhaus Limited is:

Building 320

Heyford Park

Upper Heyford

Nr Bicester


OX25 5HA

Telephone: 0845 644 8882

Fax: 0845 644 8883

General contact:

For assistance with queries:


Company registration number: 06158108

VAT registration number: GB 923 1652 42