Our Solutions

Unbeatable Customer Account Management

We offer a complete solution – once an order has been placed, you can rest assured that Baumhaus will take care of everything: from notifying customers about orders being received to scheduling and delivering the goods using our completely automated logistics and home delivery service.

 

State of the art, but simple to use software:

  • Place orders 24 hours a day

  • View our furniture stock levels online or by electronic feeds directly to your computer system

  • Your orders will automatically be allocated furniture from our available stock

  • Not currently in stock? You can see which items are inbound and arriving within 4 weeks

  • Check status of orders online 24 hours a day

  • Track the real time location of each item as it is dispatched to your customer

  • Automated emails sent to you at each stage of the process (order confirmation, delivery note & invoice)

  • EDI (Electronic Data Interchange) available - configure your system to place all your orders with us automatically. You will be assigned your own password protected web-based account

 

 

Outstanding account benefits:

  • Great incentives, both long and short-term

  • We operate a Select Distribution Agreement, ensuring our products are only available through retailers capable of offering a minimum service level requirement.

  • We will refund your order within 14 days if the customer is not completely happy regardless of the reason.

  • Free furniture delivery on orders over £700 (excl. VAT)

  • Special offers to help drive additional sales throughout the year and at key trading points.

  • We have a friendly, efficient and dedicated team to answer any of your queries via phone and email.

 

Solutions for all our retailers:

  • Get your new products up and running quickly with our comprehensive ‘Online Toolkit’, which includes:

  • A vast choice of superb quality images for every piece of furniture in our range.

  • 360 animations

  • Room Setting imagery

  • Range videos

  • Technical drawings for every product (so that you can answer even the most difficult customer questions!)

  • Full trade price lists (which can also be viewed online)

  • Free stock feed - show our stock levels on your website

  • Every product comes with a detailed description, e.g. type of wood, whether the drawers are dovetailed, all product features, dimensions etc

  • EDI (Electronic Data Interchange) available - configure your system to place all your orders with us automatically (order placement, stock feeds, automated shipping)

 

 

In addition to all of the above benefits and solutions, we also operate our own logistics company with a large fleet of modern, CCTV monitored and satellite-tracked vehicles with well trained, polite and efficient drivers delivering nationwide 7 days a week, so we can undertake drop-shipping directly. Find out more here – www.kineticlogistics.co.uk